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LG Chem Lithium-ion Battery Limited Warranty

RESU3.3 / RESU6.5 / RESU10 Battery Storage System

This limited warranty (hereinafter Warranty”) specified below applies to LG Chem Lithium-ion batteries and the Accessory Components (hereinafter “Products”) supplied by LG Chem, Ltd. (hereinafter “LGC or Seller”) to End-user (hereinafter Buyer”) through Authorized Reseller

1. Purpose

The primary purpose of this Warranty is to clearly define the matters related to warranty policy of Products.

  1. Warranty Condition
    2-1. Warranty Period
    The Performance Warranty for the Products including RESU Plus accessory is valid for 10 years from the initial (first) installation date (the “Term of Performance Warranty”).

    2-2. Limitation of Warranty scope

    LGC's liability under this Warranty shall be limited to replacement, repair, refund and compensation. Replaced or repaired Products shall be warranted for the remainder of the original Term of Performance Warranty. In any event, the replacement shall not justify the renewal of the Term of Performance Warranty.

    2-3. Exclusion of Warranty

    Damage to the Products resulting from any of following activities is NOT covered by this Limited Warranty:

    •   Improper transportation, storage, installation or wiring by Buyer

    •   Modification, alteration, disassembly, repair or replace by someone other than a personnel certified by LGC

    •   Noncompliance with LGC’s official installation manual

    •   External influences including unusual physical or electrical stress (power failure surges, inrush current, lightning,

      flood, fire, accidental breakage, etc.)

    •   Use of an incompatible inverter, rectifier or PCS.

  2. Performance Warranty (Standard)

    LGC warrants and represents that the Product retains at least 60% of Nominal Energy for the either 10 years after the date of the initial installation or for a minimum Energy Throughput as per the table below (whichever comes first) when the battery system is operated under a normal use followed by the specification and the manual provided by LGC.

    The term “Nominal Energy” herein means the initially rated capacity of the Products as printed on the label of the Products. The precondition of the valid 10year Performance Warranty shall be as follows:

    1. (i)  The ambient temperature during the operation of the Products shall not fall below -100C or exceed 450C

    2. (ii)  The energy throughput is less than values in table below:

    Capacity measurement condition

    •   Ambient temperature: 25~30°C

    •   Initial battery temperature from BMS: 25~30°C

    •   Charging/discharging method

      • -  Charge: (0.2)CC/CV (Constant voltage (58.8)V, Cut-off current (0.05)C)

      • -  Discharge: (0.2)CC (Cut-off voltage (42)V)

      • -  Current at (0.2)C: (12.6)A (RESU3.3), (25.2)A (RESU6.5), (37.8)A (RESU10)

Product Name

Nominal Energy

Energy Throughput

RESU3.3

3.3kWh

10.0MWh

RESU6.5

6.5kWh

20.0MWh

RESU10

9.8kWh

30.0MWh

Current and voltage measurement at battery DC side

  1. Out of Warranty Policy

    Products damage which is not caused by seller, LGC shall provide charged service, including all the expenses of such as material cost, labor cost, warehouse cost, transportation cost, customs duties, analysis cost, management cost, corporate profits, disposal expense(If necessary) and so on.

  2. About Service Products/Parts

    Service products/parts are able to be used as new or refurbished condition which performance is equal to or higher than defective Products and guaranteed by LGC.
    In the event the Products are not available in the market anymore, LGC, at its option, may replace it with different kind of product with equivalent functions and performances or refund the remaining annually depreciated value of the purchase price of the Products during the Term of Performance Warranty as the Compensation Scheme below. The purchase price mentioned hereinabove means the list price actually paid by the Buyer for the purchase.

    - Compensation Scheme -

CLASS I
CLASS II
CLASS III
CLASS IV
CLASS V
CLASS VI
CLASS VII
CLASS VIII: 4% of the purchase price from 97
th to 108th month CLASS IX : 2% of the purchase price from 109th to 120th month No warranty of performance will be provided from the 121st month

: 100% of the purchase price from the initial installation date to 24th month : 72% of the purchase price from 25th to 36th month
: 58% of the purchase price from 37
th to 48th month
: 44% of the purchase price from 49
th to 60th month

: 30% of the purchase price from 61st to 72nd month : 16% of the purchase price from 73rd to 84th month : 6% of the purchase price from 85th to 96th month

  1. Claim Payment Policy

    Claims under this Warranty must be made by notifying the Authorized Reseller from whom the Product was purchased. For a Warranty Claim to be processed, it must include following items;

    1. (1)  Proof of the original purchase

    2. (2)  Description of the alleged defect(s) from authorized service center

    3. (3)  The relevant Product’s serial number and the initial installation date

    Buyers who are unable to contact the Authorized Reseller from whom the Product was purchased should contact LGC at the Q&A page of the LGC Partner Website http://www.lgesspartner.com

  2. Applicable Law

    The Warranty is subject to the law of Australian State. Products come with guarantees that cannot be excluded under the Australian Consumer Law. The Buyer is entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. The Buyer is also entitled to have the goods repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure. The benefits to the consumer given by the warranty are in addition to any other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. This warranty only applies to the Buyer who have purchased the Products for their own use. 

LG Chem Lithium-ion Battery Limited Warranty

RESU7H / 10H Battery Storage System

This limited warranty (hereinafter Warranty”) specified below applies to LG Chem Lithium-ion batteries and the Accessory Components (hereinafter “Products”) supplied by LG Chem, Ltd. (hereinafter “LGC or Seller”) to End-user (hereinafter Buyer”) through Authorized Reseller

1. Purpose

The primary purpose of this Warranty is to clearly define the matters related to warranty policy of Products.

  1. Warranty Condition
    2-1. Warranty Period
    The Performance Warranty for the Products is valid for 10 years from the initial (first) installation date (the “Term of Performance Warranty”).

    2-2. Limitation of Warranty scope

    LGC's liability under this Warranty shall be limited to replacement, repair, refund and compensation. Replaced or repaired Products shall be warranted for the remainder of the original Term of Performance Warranty. In any event, the replacement shall not justify the renewal of the Term of Performance Warranty.

    2-3. Exclusion of Warranty

    Damage to the Products resulting from any of following activities is NOT covered by this Limited Warranty:

    •   Improper transportation, storage, installation or wiring by Buyer

    •   Modification, alteration, disassembly, repair or replace by someone other than a personnel certified by LGC

    •   Noncompliance with LGC’s official installation manual

    •   External influences including unusual physical or electrical stress (power failure surges, inrush current, lightning,

      flood, fire, accidental breakage, etc.)

    •   Use of an incompatible inverter, rectifier or PCS.

      2-4. Warranty Claim
      Buyer shall contact installer directly for any warranty claims in order to avoid additional problems in the products.

      Note. Products are unavailable to protect itself from the self discharge in condition of shut down mode.

  2. Performance Warranty (Standard)

    LGC warrants and represents that the Product retains at least 60% of Nominal Energy for the either 10 years after the date of the initial installation or for a minimum Energy Throughput as per the table below (whichever comes first) when the battery system is operated under a normal use followed by the specification and the manual provided by LGC.

    The term “Nominal Energy” herein means the initially rated capacity of the Products as printed on the label of the Products. The precondition of the valid 10year Performance Warranty shall be as follows:

    1. (i)  The ambient temperature during the operation of the Products shall not fall below -100C or exceed 450C

    2. (ii)  The energy throughput for (10) years is less than values in table below:

    Capacity measurement condition

    •   Ambient temperature: 25~30°C

    •   Initial battery temperature from BMS: 25~30°C

Product Name

Nominal Energy

Energy Throughput

RESU7H

7.0kWh

19.6MWh

RESU10H

9.8kWh

27.4MWh

  •   Charging/discharging method

    • -  Charge: (0.2)CC/CV (Constant voltage: RESU7H_BPI(126)V/ RESU10H_BPI(176.4)V,

      Cut-off current (0.05)C)

    • -  Discharge: (0.2)CC (Cut-off voltage: RESU7H_BPI(90)V/ RESU10H_BPI(126)V)

    • -  Current at (0.2)C: (12.6)A

  •   Current and voltage measurement at battery DC side

  1. Out of Warranty Policy

    Products damage which is not caused by seller, LGC shall provide charged service, including all the expenses of such as material cost, labor cost, warehouse cost, transportation cost, customs duties, analysis cost, management cost, corporate profits, disposal expense(If necessary) and so on.

  2. About Service Products/Parts

    Service products/parts are able to be used as new or refurbished condition which performance is equal to or higher than defective Products and guaranteed by LGC.
    In the event the Products are not available in the market anymore, LGC, at its option, may replace it with different kind of product with equivalent functions and performances or refund the remaining annually depreciated value of the purchase price of the Products during the Term of Performance Warranty as the Compensation Scheme below. The purchase price mentioned hereinabove means the list price actually paid by the Buyer for the purchase.

    - Compensation Scheme -

CLASS I
CLASS II
CLASS III
CLASS IV
CLASS V
CLASS VI
CLASS VII
CLASS VIII: 4% of the purchase price from 97
th to 108th month CLASS IX : 2% of the purchase price from 109th to 120th month No warranty of performance will be provided from the 121st month

: 100% of the purchase price from the initial installation date to 24th month : 72% of the purchase price from 25th to 36th month
: 58% of the purchase price from 37
th to 48th month
: 44% of the purchase price from 49
th to 60th month

: 30% of the purchase price from 61st to 72nd month : 16% of the purchase price from 73rd to 84th month : 6% of the purchase price from 85th to 96th month

  1. Claim Payment Policy

    Claims under this Warranty must be made by notifying the Authorized Reseller from whom the Product was purchased. For a Warranty Claim to be processed, it must include following items;

    1. (1)  Proof of the original purchase

    2. (2)  Description of the alleged defect(s) from authorized service center

    3. (3)  The relevant Product’s serial number and the initial installation date

    Buyers who are unable to contact the Authorized Reseller from whom the Product was purchased should contact LGC at the Q&A page of the LGC Partner Website http://www.lgesspartner.com

  2. Applicable Law

    The Warranty is subject to the law of Australian State. Products come with guarantees that cannot be excluded under the Australian Consumer Law. The Buyer is entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. The Buyer is also entitled to have the goods repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure. The benefits to the consumer given by the warranty are in addition to any other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. This warranty only applies to the Buyer who have purchased the Products for their own use. 

Community locations:

If you have a community who want to work together to buy in bulk, great savings can be made.       


Battery solar installers in South Australia

With the Adelaide City Council providing a $5000.00 incentive to buy battery storage it’s no wonder South Australia is set to lead the way into the battery storage era. Plenty of sunshine combined with high electricity tariffs means storing your power in South Australia makes good sense. Soon to be included in the Feilong Home Appliance Group Ltd standard home purchase.

South Australia has also expereinced several blackouts in 2016, including a statewide blackout that left homes and business powerless. Homes with Solar Battery Energy Storage were able to continue on, using the power they themselevs generated and were unaffected by the blackout. 

Riverland SA, Far West Coast SA, Yorke Peninsula SA, Clare SA, Jamestown SA

Adelaide SA
Balhannah SA
Burra SA Clare SA
Ceduna SA
Clarendon SA
Dudley Park SA
Holden Hill SA
Keith SA
Kingscote SA

Lewiston SA
Lonsdale SA
Magill SA
Marion SA
Marleston SA
Minnipa SA
Morphettville SA
Mount Barker SA
Mount Gambier SA

Mt Pleasant SA
Murray Bridge SA
Netley SA
O'Halloran Hill SA
Parafield Gardens SA
Plympton Park SA
Port Pirie SA
Port Wakefield SA
Prospect SA

Roxby Downs SA
Royal Park SA
Salisbury SA
Strathalbyn SA
Summertown SA
Victor Harbour SA
Waikerie SA
Woodville Gardens SA
Wynn Vale SA


Tasmania, New South Wales and Victoria.

These states all share the same challenges to provide the right situation in the market to make battery storage work. With lower available sunshine may cause longer payback, however with the combination of time of use billing with tariff arbitrage cheap off-peak power potential payback periods may become reduced.

Battery and solar installers in Victoria 

Gouldburn Valley Vic   Wimmera Mallee Vic   East Gippsland Vic  La Trobe Valley Vic   Melbourne West Vic

Peninsula Vic  South West Vic, Geelong Vic, Kiama Vic.

Albury Vic
Bairnsdale Vic
Bannockburn Vic
Benalla Vic
Bendigo Vic
Bonnie Doon Vic
Buninyong Vic
Bunyip Vic
Castlemaine Vic
Churchill Vic
Cobram Vic

Colac Vic
Corowa Vic
Drouin Vic
GEA Vic
Geelong Vic
Hamilton Vic
Hastings Vic
Inverloch Vic
Langwarrin Vic
Leeton Vic

Little River Vic
Loch Vic
Lockwood Vic
Metung Vic
Mildura Vic
Moolap Vic
Mooroopna Vic
Narrandera Vic
Nilma Vic
Numurkah Vic
Portland Vic

Sale Vic
Shepparton Vic
Skye Vic
Stawell Vic
Tarwin Lower Vic
Tatong Vic
Trafalgar Vic
Wangaratta Vic
Warrnambool Vic
Wodonga Vic


Battery and solar installers in New South Wales

Far North Coast NSW , Coffs Harbour NSW , Port MacQuarie NSW, Central West NSW, Inner West NSW, Swan Hill NSW

Nowra NSW, Riverina NSW,Balmain NSW, Lugarno NSW, Naremburn NSW, Chatswood NSW

Adamstown NSW
Albion Park NSW
Ambarvale NSW
Ballina NSW
Balmoral NSW
Bathurst NSW
Bendigo NSW
Blue Mountains NSW
Bomaderry NSW
Boro NSW
Bradbury NSW
Broken Hill NSW
Hurstville NSW

Byron Bay NSW
Caldera NSW
Canowindra NSW
Casino NSW
Colo Vale NSW
Cooks Hill NSW
Cooma NSW
Currumbin NSW
Dapto NSW
Dubbo NSW
East Maitland NSW
Gerroa NSW
Shellharbour NSW

Glen Alpine NSW
Glen Innes NSW
Goulburn-Malwaree NSW
Katoomba NSW
Kempsey Hazelbrook NSW
Lenox heads NSW
Leumeah NSW
Maitland NSW
Mildura NSW
Mittagong NSW
Moonee Beach NSW
Moss Vale NSW
Woodbine NSW

Mount Hutton NSW
New Lambton NSW
Newcastle NSW
North Avoca NSW
Old Bar NSW
Queanbeyan NSW
Rosemeadow NSW
Ruse NSW
Shoalhaven NSW
Silverwater NSW
Springwood NSW
St George NSW
Campbelltown NSW

Suffolk Park NSW
Tamworth NSW
Thirroul NSW
Toukley NSW
Tura Beach NSW
Tweed Valley NSW
Tyalgum NSW
Ulladulla NSW
Vineyard NSW
Wattamolla NSW
Wingecarribee NSW
Wollongong NSW
Punchbowl NSW


Battery and solar installers in Tasmania

Southern Tasmania, Northern Tasmania

Buderim Tas
Cygnet Tas
Devonport Tas
Launceston Tas

Perth Tas
Sheffield Tas
Snug Tas
South Hobart Tas
Youngtown Tas


Battery and solar installers in Queensland 

It is in Queensland that battery energy storage can really change the game. With very high daytime household power consumption from air coolers and pool pumps, coupled with a large amount of sunlight solar and battery storage makes sense.

Beaudesert Qld
Brendale Qld
Brisbane Qld
Broadbeach Qld
Buderim Qld
Bundaberg East Qld
Bundall Qld
Burpengary Qld
Cairns Qld
Castletown Qld
Cedar Pocket Qld
Charleville Qld
Glendale Qld

Cleveland Qld
Coopers Plains Qld
Currumbin Qld
Eight Mile Plains Qld
Emerald Qld
Geebung Qld
Gin Gin Qld
Gladstone Qld
Glenwood Qld
Gordonvale Qld
Helensvale Qld
Marcoola Qld
Bracken Ridge Qld

Herberton Qld
Highfields Qld
Hyde Park Qld
Kanimbla Qld
Kawana Qld
Kewarra Beach Qld
Lawnton Qld
Lowood Qld
Mackay Qld
Maleny Qld
Mansfield Qld
Palm Beach Qld
Sandgate Qld

Maroochy River Qld
Marsden Qld
Molendinar Qld
Mount Low Qld
Mt Isa Qld
Mudgeeraba Qld
Nambour Qld
Nimbin Qld
North Arm Qld
North Lakes Qld
Paget Qld
Wynnum Qld
Hervey Bay Qld

Petrie Qld
Robina Qld
Rockhampton Qld
Southport Qld
Thornlands Qld
Tinana Qld
Toowoomba Qld
Townsville Qld
Tweed Heads Qld
Walkerston Qld
Woodbury Qld
Gold Coast Qld
Central Coast Qld


Battery and solar installers in the Western Australia

Esperence WA
Albany WA
Alexander Heights WA
Beverley WA
Broome WA
Bunbury WA
Burswood WA
Busselton WA

Great Southern WA
Denmark WA
Duncraig WA
Edgewater WA
Ellenbrook WA
Geraldton WA
Greenwood WA
Jandakot WA

Kimberley WA
Joondalup WA
Kalgoorlie WA
Karratha WA
Lakelands WA
Lynwood WA
Mandurah WA
Dalyellup WA

Mandurah WA
Mosman Park WA
Palmyra WA
Rockingham WA
South Fremantle WA
The Vines WA
York WA
Eaton WA


Battery and solar installers in the Northern Territory

With more families in Darwin staying in the home out of the heat the ATA has suggested that soon it will be financially beneficial to have a 4kW solar with 4kWh storage. How the electricity is supplied the system is under pressure from cloudy days. Particularly when the cloud cover is fast moving and hard to predict. Ideally the RESU 6.5 kWh battery will become  a popular option but to cover short time power disruptions is what will work best for the north. The Northern Territory Governments $2000.00 vouchers to householders can use this for battery storage.

Alice Springs NT
Darwin NT
Director NT

Howard Springs NT
Palmerston NT
Katherine NT


Battery and solar installers in the ACT

In May 2016 the ACT government has offered 2 million dollars available for a battery solar storage tender.

Banks ACT
Bonython ACT
Canberra ACT
Caldwell ACT
Dickson ACT

Fisher ACT
Fyshwick ACT
Isabella Plains ACT
Kingston ACT
Wanniassa ACT

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